Nissan Eastern Cape (Pty) Ltd
Dispute Resolution Procedure
Pursue your complaint in a fair, transparent and legally compliant manner
Nissan Eastern Cape (NEC) is committed to resolving customer complaints in a fair, transparent, prompt and legally compliant manner. This policy aligns with the Consumer Protection Act (CPA), National Credit Act (NCA), Protection of Personal Information Act (POPIA), FAIS Act, Electronic Communications and Transactions Act, and applicable Motor Industry Codes of Conduct.
Internal Complaint Procedure
Notify
Notify us as soon as possible.
Submit
Submit your complaint in writing with supporting documentation.
Acknowledge & Review
The relevant Department Manager will acknowledge receipt within 2 business days and provide feedback within 7–10 business days.
Escalate
If unresolved, escalate to the Dealer Principal.
Record & Comply
All complaints are recorded and handled confidentially in compliance with POPIA.
Finance & Credit Complaints
Complaints relating to vehicle finance, credit agreements, insurance, extended warranties or interest calculations may fall under the NCA and/or FAIS legislation and may be escalated to the relevant regulatory body.
External Escalation Bodies
Motor Industry Ombudsman of South Africa (MIOSA)
www.miosa.co.zaNational Consumer Commission (NCC)
www.thencc.gov.zaNational Consumer Tribunal (NCT)
www.thenct.org.zaNational Credit Regulator (NCR)
www.ncr.org.zaOmbudsman for Banking Services (OBS)
www.obssa.co.zaFinancial Sector Conduct Authority (FSCA)
www.fsca.co.zaOEM Contact
Nissan South Africa Customer Care
Tel: 0800 647 726
Contact Details of Key Stakeholders
Compliance Statement
Nissan Eastern Cape undertakes to comply with all applicable South African legislation including the CPA, NCA and POPIA. All complaints are handled objectively, fairly and within reasonable timeframes.
Last Updated: 2026